Would you be more apt to buy a car from a dealership that was awarded for customer service?

More specifically would you be more likely to buy a car from a dealership that successfully passed a "secret shopper survey" from a non-affiliated/non-bias "watch dog group", that went in as a customer and rated them. As apposed to Ford sending someone to a Ford dealership to survey the dealership. Moreover, would you be willing to go to a website and search specifically in your area for a reputable dealership that you can trust?

Would you be more apt to buy a car from a dealership that was awarded for customer service?
I see where this is going. You are trying to get an opinion survey to see if there is a market for an independent secret shopper. Let me know if it works. I am in the car business, and I can say that I do think it is important to purchase a car from a dealer that can pass those types of surveys. Most could not, but that does not necessarily mean they are ruthless lying bastards. However, if there is a dealer that can pass these surveys, it would go a long way in drawing customers. Contrary to popular belief, price does not always sell cars.
Reply:hey, superman, if you wanna buy a car it should be about how they treat you, not what the public perception is. if you go into a dealership and they treat you with respect and listen to your needs and meet or exceeded them that's the dealership for you. i never listen to what the popular opinion is about anything, that leaves me with the question of, am i conforming or am i basing my own opinion. to many liberals take way to much time scrutinizing every thing that everybody should do or shouldn't do. do what makes you feel good and don't conform. if you want to follow every little guideline set by the liberals than you will never feel like you made your own decision on anything.
Reply:If you are lookin at a new car , buy it from a local dealer , just shop around for price , you get your car fixed at a local shop that you bought it from they are better at getting you in and small stuff like a loaner if you need it , Used car shopping go with you r better instinct and research and ask prior customers of their opinion
Reply:buying from a reputable dealership is always important for me, personally, but what's equally important is price...
Reply:mario, you are too quick for me today!





listen, bub, ya wanna buy a car from someone you trust, right?





go to a dealership. it's sorta luck of the draw which salesman comes to help you out, but, that is not the only lot around, is it?


my point is this: good dealerships can hire bad people, bad dealerships can hire good people, and a secret shopper survey, while nice, is really grading only ONE person's performance, and averaging it for the whole business.





i assure you, most guys in the car business have families, bills, and a conscience just like you do. we are not trying to take advantage of you, but we ARE trying to give our families a confortable existence. find a guy that is WORTH a few extra dollars, and let him EARN your business.


would go a long way toward continued happiness once you have a few dings and battle scars on your new car if your salesman actually remembers your name, wouldn't it?





ask your friends and families for a personal referral for the guy they bought their car from. if they would go back to him, perhaps he does the job right!