What is a customer satisfaction survey?

companies who value their customers and their increased business will provide their customers a short questionairre to evaluate their experiences. they ask for negative and positive feedback in order to better serve the public. happy customers return and will get them more business by word of mouth. this is the BEST form of advertisement. wouldn%26#039;t you rather go to a company referred to you by a friend or just look them up in the yellow pages? wouldn%26#039;t you be willing to even pay a little more, if it meant you would be treated with respect and dignity? wouldn%26#039;t you rather buy a car that meets YOUR needs, and not for HIS financial gain? a really good salesman will put your needs first, knowing in the long run, you%26#039;ll return and send all your friends to him too. everybody wins.|||i do believe the clue is in the name!!|||Its to see how satisfied consumers and buyers are with a particular service or product.|||As everyone says....





But - the survey is often combined with a lot of questions which are nothing to do with satisfaction but simply to get advertising leads|||Well nowdays it is hard to know whether the customer is satisfied or not towards your products, service, shop decoration, etc.. Therefore you need a tricks to see if your customer is REALLY satisfied. Sometimes people don%26#039;t react honest if you just give them a piece of paper and ask them to tick %26lt;Very Satisfied%26gt; %26lt;Okay%26gt; %26lt;Not Satisfied%26gt; It is up to you to use the technique to see whether your customer is satisfied or not .





Example : The smiling survey : It is a survey to check if your customer leaves your shop with smile or not. Then you can see how many people leaves your store with happy mood.|||a survey to find out if the customer is satisfied!|||A survey carried out to find out what customers are satisfied with and what they are not satisfied with.