Please take this survey On call centre customer service?

Thanks





When Calling your telephone provider, what sort of service do you expect from the agent on the phone?





What Kind Of Service Do you atcually recieve?





If you called in with a complaint, would you be happy to let the agent deal with it rather then speaking to a manager?


If the Outcome of the call was good would you be happy to recommend the service to friends?





on a scale of 1 - 10 (10 being most important) how important is it that the agent gives they're name?





How important is a good telephone manner?

Please take this survey On call centre customer service?
yes i would be happy to let an agent deal with the complaint


10 give their name


very important a good telephone manner
Reply:friendly, imformative, helpful and understanding.





they are friendly but i get passed around alot as they never seem to understand me.





yes but most of the time they dont understand so i have to go to a manager.





if i was happy i would. but im not happy.





10 so i can make a complaint about the agent if they get things wrong.





very important so everyone can understand what is happening.