I need some ideas for a customer satisfaction survey I am going to hand out at work regaurding the first shuttle bus trip that we are taking some of our guest on.|||You should definitely write your own survey instead of trying to find one. You%26#039;ll be infinitely happier with your data and it will be a lot more relevant.
To write a great survey if your not a marketing guru you should do the following:
1: Decide what data (information) you are interested in collecting and using. While it%26#039;s possible to collect all sorts of information, if your not going to use all of it, then its pointless and you will just upset your customers by giving them a long survey that most won%26#039;t waste time filling out.
2: Keep it short and sweet. No one likes to fill out paper work, especially when its not required. A general rule of thumb is to keep the experience under a minute of the respondents%26#039; time. (Usually about 5 questions).
3: Don%26#039;t ask open-ended questions. Few people will respond to these and those who do may give you confusing and disjointed information that you cannot use. Its much better to give people a series of choices with an %26quot;other%26quot; option and a line for them to explain what they mean. If you do use an open-ended question, make sure it%26#039;s the last one and you are only looking for their opinion.
Hope this helps!
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