Saturday, November 19, 2011

Has anyone else had problems with cingulars customer service?

I've had the worst experience with their service, they never fixed the problem and would not refund my money. Reporting them to the FCC didn't help. I can't believe there's any truth to their commercials that they have the fewest lost calls. Who paid for that survey?

Has anyone else had problems with cingulars customer service?
yes i have had a very big problem with them i had purchased a phone for my daughter when she was 17years old with a year contact . i give her permission to call about the phone if she had problems but when the contact was over which i wasnt aware of they like her without my permission renew the contact but couldnt provide me with any thing stating it was ok for her to do that i asked them to put the bill in her name now that she was 18 and working they refuses she messed up the bill now they are coming after me when i didnt renew contact she did without my permission with other company they had to speak to the first person to agree to renew anything the main person has to sign or give vibal permission. thats my bad experience with customer services plus other people kept telling me they would switch then they said it couldnt be done wouldnt refer them to anyone.
Reply:In the past, that's why I'm with SunCom now.
Reply:Yeah- I switched plans and they cut off my service for a day, which made me miss some important calls and pictures.
Reply:I work for their tech support... anything I can help with... have no control over billing but maybe i can help with the phone?
Reply:you must read your contract. There is a clause that states (paraphrasing) "If you give your personal account validation information to someone, they can access and make changes to your account just as you can."


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